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Frequently Asked Questions
What payment methods do you accept?
We support T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
What are the available delivery terms?
Delivery is available via international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the delivery time?
Generally, it takes about one week if goods are in stock. For items not in stock, it ranges from 15-30 days depending on the order quantity.
Does the product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
How are customs and taxes handled for international shipping?
If you have import experience, we ship via standard international express. For customers without import experience, we can handle customs, taxes, and door-to-door delivery.
What is the policy for shipments to the United States?
Shipments sent directly to the United States valued at less than 600 dollars are generally tax-free.
Horaizon Orthopedic Implants
