❓ Frequently Asked Questions
1. How to buy our instruments?
A. Contact our sales team directly for personalized assistance.
B. Place your order through our online platform.
2. What are the available payment methods?
We accept various payment options including:
- Trade Assurance & Credit Card
- PayPal & T/T (Bank Transfer)
- Western Union & L/C
3. How long is the delivery lead time?
A. Ready stock: Dispatched within 24 hours.
B. OEM orders: Typically require 2-7 working days.
C. Safety assurance: We provide a one-to-one inspection service before arranging delivery.
4. How do I use and maintain the products?
A. Video tutorials: Comprehensive guides for installation, operation, and maintenance.
B. Real-time Online Video Training: Pre-sales and after-sales support via video call at your convenience.
5. What is the warranty and after-sale policy?
A. Warranty period: 12-60 months depending on the item.
B. Support: After-sales response within 8 hours.
6. What is the return policy?
We maintain a standard return policy for all medical instruments to ensure customer satisfaction and product quality compliance.
Horaizon Orthopedic Implants
