Frequently Asked Questions
Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
What about the lead time?
It takes 3-5 days for sample preparing. Lead time for mass production will be confirmed based on the order volume.
Can you accept customized products?
Yes, we have a complete design and drawing department along with CNC machinery to provide high-precision customized services.
How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available to assist with customs clearance.
Do you offer a guarantee for the products?
Yes, we offer a 3-year warranty on our products to ensure long-term reliability and quality.
Is it possible to print my logo on the products?
Yes. Please inform us formally before our production so we can accommodate your branding requirements.
Horaizon Orthopedic Implants
