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Frequently Asked Questions
Q1. Can I have a sample order?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: 3-5 days for sample preparing; for mass production, times need to be confirmed based on requirements.
Q3. Can you accept customized products?
A: Yes, we have a complete design and drawing department and CNC machines to provide high-precision customized services.
Q4. How do you ship the goods and how long does it take to arrive?
A: We ship by DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive.
Q5. Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production to arrange customization.
Q6. Do you offer a guarantee for the products?
A: Yes, we offer a 3-year warranty for our products.
Horaizon Orthopedic Implants
