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Frequently Asked Questions
Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
What about the lead time?
3-5 days for sample preparing; for mass production, the time needs to be confirmed based on order volume.
Can you accept customized orders?
Yes, we have a complete design and drawing department along with CNC machines to provide high-precision customized services.
How do you ship the goods and how long does it take to arrive?
We ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available to meet your customs clearance needs.
How to proceed with an order?
Firstly, let us know your requirements. Secondly, we quote based on those requirements. Thirdly, the customer confirms samples and places a deposit. Fourthly, we arrange production.
Do you offer a guarantee for the products?
Yes, we offer a 3-year warranty for our products to ensure long-term reliability.
Horaizon Orthopedic Implants
