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Frequently Asked Questions
What payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are your standard delivery terms?
We utilize major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the typical delivery time?
Generally, it takes about one week if items are in stock. For custom orders or out-of-stock items, it ranges from 15-30 days depending on the quantity.
What is the warranty period for your products?
We provide a 1-year warranty on our sets. Please note that wearing parts such as drill bits and screwdrivers are excluded.
What shipping options are available for specialized regions like Mexico?
We offer multiple scenarios: 1. International Express (FEDEX/DHL) for those with import experience. 2. Full-service door-to-door delivery handling customs and taxes for those without experience. 3. Direct shipping via the United States for specific tax-free advantages on smaller orders.