Q1. What payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
Q2. What are your delivery terms and carriers?
We ship via major international expresses including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3. What is the typical lead time for an order?
Generally, it is about one week if goods are in stock. For non-stock items, it ranges from 15-30 days depending on the order quantity.
Q4. Does the product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
Q5. Do you handle customs clearance for international shipping?
For customers without import experience, we can handle customs and taxes in specific regions, delivering directly to your door. If you have experience, we ship via standard international express.
Q6. Are there any tax-free shipping options?
For shipments to the United States valued at less than $600, there are typically no tax fees. We also offer specific routes for other regions to minimize customs issues.